Support

Support for the Mac App Store version of AgenticCutter. This page answers the questions that come up most often about the Store version.

Contact

I usually reply within two business days (Monday to Friday).

Please mention which macOS version you are on and what you did last in the app. That saves one round trip.

How do I manage or cancel my subscription?: Subscriptions for the App Store version are handled by Apple. Open System Settings › Apple Account › Subscriptions and change or end AgenticCutter there. A cancellation takes effect at the end of the current period; access stays active until then.
How do I restore my purchases?: In the app under Settings › License › Restore Purchases. Sign in on the Mac with the same Apple Account that was used to get the app.
How do I get a refund?: Refunds for App Store payments are handled by Apple, not by me. Report the case at reportaproblem.apple.com. If something is unclear beforehand, write to me and I will look into it.
How can I try the app without my own footage?: The app ships with a short sample clip. File › Open Sample Project creates it as a project called “sample-clip”, so you can walk through the whole flow from transcript to export.
What data leaves my Mac?: Your footage stays on the device: it is neither uploaded nor sent to me. The transcript text goes to the cut brain you select in the settings: with a cloud model that text leaves your Mac, with a local model it stays on the device. The privacy policy spells out what happens when.
The app cannot find my file, or a step fails: what now?: Send me a short description with your macOS version, the file format and the step where it stops. If an error message appears, a screenshot of it helps most.